Purchasing from MichaelKate
Whether you shop in our showroom or online you will experience the same remarkable customer service we have become famous for over the past 50 years.
Our Design Consultants all have many years of experience in the business and offer you a wealth of information and support in your quest for the perfect furnishings for your home or office.
You’ll notice that we do not have the typical ‘Shopping Cart’ on our site. Let’s face it, buying quality furnishings is a lot more complicated and expensive than buying a toaster.
That’s why every order is handled by one of our experienced Design Consultants from beginning to end. They will help you work through the maze of options and they can give you insight into fabrics, leathers, finishes and much more.
Your Design Consultant will provide you with a complete written Sales Order that includes complete product specifications, pricing, estimated delivery time and payment instructions to complete your order.
Pricing
MichaelKate Interiors always strives to offer our quality brands at the lowest prices allowed everyday. If you should find a lower price elsewhere, please let your Design Consultant know and we will make every effort to verify and match the price on items that are identical.
Volume Discounts
We offer discounts on volume orders when allowed by manufacturer agreements. Your Design Consultant can give you complete details.
Delivery
We offer both ‘White Glove’ delivery and standard shipping. Your Design Consultant will give you complete details. Your Sales Order will show all delivery or shipping charges separate from the cost of merchandise.
Estimated Time of Arrival
ETA (Estimated Time of Arrival) is an estimate of when your items will be completed and delivered based on a variety of factors, many of which are out of our control. This is our best estimate of delivery and it is not a guarantee of delivery on or by any particular day or date.
Sales Tax
In-store purchases and purchases delivered in California will include charges for the appropriate California Sales Tax. Any sales taxes due on purchases delivered to other states will be the responsibility of the purchaser.
Cancellations
You may cancel your order within 24 hours of the order date without cost.
Stock manufacturer items: Cancellations after the initial 24-hour period will be charged a 25% cancellation fee as long as the order has not yet shipped. Once an order has shipped it may not be cancelled.
Custom items: Cancellations after the initial 24-hour period may incur additional charges due to the nature of custom orders. Your Design Consultant can give you more information.
Returns
Custom and non-stock items, as well as lighting and accessories are not returnable.
All returns must be made within 5 days of delivery. You must request a RA (Return Authorization) number from your Design Consultant and return shipping will be at your expense. No returns will be accepted without an authorized RA number. Returns should be shipped to: MichaelKate Interiors, 132 Santa Barbara Street, Santa Barbara, CA 93101.
Returned merchandise must be in new condition and returned in the original packaging. Upon receiving your returned merchandise we will inspect it, and on acceptance we will notify you and process your refund, less delivery/shipping charges.
Damaged or Defective Merchandise
On the rare chance that your order is damaged in shipping or defective you must note the damage or defect on the delivery receipt and contact your Design Consultant as soon a possible. You must make a claim within 5 days—after this time we will not honor a claim. Depending on the damage or defect we will either repair or replace all or part of the item. If we are unable to repair or replace the item we reserve the right to issue a refund for the price of the item plus shipping.
Indemnification
By using this site you agree to hold harmless MichaelKate Interiors and Neuvié (a California Corporation) and its employees, suppliers, officers and directors from any claim, demand, action or damage including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
MichaelKate Interiors is not responsible for material posted on partner, supplier or other sites even though a link to those sites may be supplied on this site.
Address
MichaelKate Interiors 132 Santa Barbara Street, Santa Barbara, CA 93101.
Phone 805-963-1411.